Online Services

Online Patient Services

You can book appointments, order repeat prescriptions, send non-urgent messages and change your contact information online using our online patient services - Systm Online.

Patient online services can be accessed via the web from any web enabled device.

Read the instructions below first, then access our online patient services once you have obtained a username and password to use the service.

Log on to systm online patient services

Registering for SystmOnline

The registration is simple - Download our internet access application form, then for security we will need you to bring this into the Practice with proof of ID before we give you a username and first password.  Acceptable ID is a photo driving licence or a passport.

Parents will be able to have a username and password for their children. Similarly, carers of people with disabilities will be able to take a username and password for them.

Logging in to SystmOnline

New users, once a member of staff has given you a user name and a random password, wait an hour before trying to log in to the >SystmOnline web module.

Enter your user name and password and click 'Login'. You will then see the SystmOnline Home Page, which shows your details and Dolphins Practice's contact details at the top.

You can navigate to all the online services from here, and can return to the Home Page by clicking 'Home' in the blue menu bar, or by clicking the 'Back' button on any page.

Logging out of SystmOnline

  1. Click the Logout link on the Home Page or the Logout button on the main menu bar.
  2. Close your Internet browser.

Note: The SystmOnline website will automatically log you out after a period of inactivity. Type in your user name and password to log back in

Patient and Practice Benefit

You are now able, via our Online Services, to book appointments (noting that 1 ten minute appointment is for one problem only), order repeat medication and have access to a summary of your medical records (medication, allergies and sensitivities only) this saves time and allows reception staff to focus on other key areas and provide a better service to patients.

The service has proved particularly popular with busy commuters, the elderly and people with disabilities. Families with young children are welcoming the service, as children often become ill at night, and parents can put their minds at rest by booking an appointment straightaway. Then if the child feels better in the morning, the appointment can be cancelled just as easily.

Coronavirus advice